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Businiess name:
Mc Carty, Matthew F, MD Austin Pain Associates
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Review by:
Guest
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Review content:
I have been agonizing about my care at this facility for months now. I am quite ill and didn't want to go through the hassle of starting with another group. A friend said I should check out Judy's on them and I'm glad I did. It validated everything I've been experiencing with them. No returned phone calls, PA's with no experience or knowledge of my disease, repeated drug tests without cause and the new "push" to join their counseling service. I already see a chronic illness therapist. But they pushed this service on me during the last visit, then had the audacity to charge me for a level 4 office visit (more time), because of how long the PA took pushing the counseling service! I didn't even request it. I also find it odd that for such a sophisticated (technologically speaking) office, no one has email or voicemail. You have to explain your question to a bevy of receptionists and personnel, only to be told you have to make an appointment anyway. I don't abuse this practice. I've made ONE phone call regarding problems with a med and I never got a call back. The true test? I asked my PA, NICELY, to explain my disease as she understood it. After an uncomfortable 2 minutes of fumbling with my chart, we both realized that she didn't have a clue what was wrong with me! She couldn't even pronounce my disease and knew nothing about it.I am ill and would like to feel that I have a medical team behind me who is treating me from a position of knowledge, compassion and integrity. More and more, I feel like a dollar sign. My stomach turns every time I have an appointment with them.Don't let those slick ads in Austin Magazine fool you like they fooled me. I really think this practice is a train wreck waiting to happen. NO ONE is "minding the store."
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