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Businiess name:
Castle For Brides
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Review by:
Guest
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Review content:
"If I could give 0 stars, I just might. A friend of mine had us order bridesmaid dresses from this place. The first time I went in to have it fitted, I wasn't sure how to get there, so I called for directions (unfortunately I couldn't mapquest from my car). The girl on the phone gave me directions alright, I ended up in a little Asian community (it was defined as such) that was NOWHERE NEAR the store. After an hour and a half (should have been a 15-20 minute drive), I finally arrived. I was exasperated and was offered virtually no apology. The girl told me I should have "mapquested" it. Uh, nice.
The alterations person told me the dress would be ready on Saturday. The following Tuesday (a few days after it was supposed to be ready), I called to tell them I was on my way to pick it up. SO GLAD that I did. They weren't done with it yet. This was again Tuesday and it was supposed to have been ready by Saturday. They told me they would get someone in and have it ready the next day. Two days later I called again and they didn't have it steamed. They called someone in to steam it.
When I finally headed out I again called for directions (yes, my stupid mistake), as I still had no idea how to get there. The girl on the phone was an older lady, an assistant manager. She told me to take Harbor Blvd. WEST from the 405 and that I would eventually hit Westminster. I felt I was going too far and called her back and she told me to just keep going. I hit PCH 20 minutes later and called her extremely frustrated. She said, "Oh yeah, I realized I gave you the wrong directions as soon as we hung up." REALLY?? The woman had my PHONE NUMBER sitting there on my order with my freaking dress. She didn't call me back to fix her mistake. Almost two hours after I set out, I rolled into the parking lot.
After repeated attempts to talk to the manager failed, I gave up. Amazing inability to handle conflict in a professional manner. I am embarrassed for them because of how it was handled.
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