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Businiess name:
Midtown Obstetrics & Gynecology
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Review by:
Rebecca A.
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Review content:
I am very surprised with these reviews but guess there is always a few anomalies to reality. I should have listened to the other site's reviews of Midtown OBGYN. The front desk, billing dept, admin/support staff are rude, unorganized, and poorly trained. I felt like a part of a cattle call at each visit. They lost my information, were short upon entering the office, and each person I talked to gave me different 'history' of my time with them (which was ended after three, very disappointing visits). At my third appointment the gal had me scheduled for a 'confirmation ultra sound' and congratulated me on a first visit! After I updated on my history with THEM, we proceeded to wait an hour to get into the exam room and another 25 minutes to see the doctor. We met for 7 minutes. They also never verified coverage through my insurance as promised and had me scheduled for a few items that would NOT have been covered. I waited online and was hung up on more times than I can count. It is unfortunate for the doctors there, as mine was pretty great. I did not, however, want to deal with added stress and unnecessary frustration due to incompetent, short, ill-mannered staff during such an amazing period in my life. Midtown should be a lot more aware of who they have representing them as their 'first impression'. I let my doctor know on our last visit the circumstances and why we were changing clinics. She hung her head, apologized, and told me they have been dealing with these complaints for quite some time. I hope they figure it out and find some individuals that know what 'customer service' is but until then, I will take my pregnancy, baby, and money elsewhere.
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