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Businiess name:
Wells Fargo Bank
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Review by:
Russell B.
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Review content:
Dealership leased my new car with Wells Fargo; The first thing I did was try to figure out how to make a payment online. I quickly discovered you have to enter a cryptic, hard to remember URL that has no link from the bank's main page to pay an auto lease. But that's just a minor inconvenience compared to how they REALLY screwed me.
Upon changing jobs, my payroll was spaced out so I called to find out if I could reschedule my payment due date. The woman assured me while I couldn't reschedule because of how close I was to the original due date, there was a 10 day grace period and I could pay later with no penalty, and just to go to the website and schedule the payment for when I wanted it to come out. What she failed to tell me was that she was going ahead and scheduling the payment for me (You can probably guess where this is going). I check my bank balance on the day the payment is scheduled to come out, and what do I find? Duplicate payments and an overdrawn checking account. I call their customer service who tells me they only see one payment, despite the fact I am logged into their website and the payment history clearly shows two. God help me through these next few months so I can get a lease with a different bank!
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