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Businiess name:
Vanilla Day Spa
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Review by:
citysearch c.
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Review content:
The Hyatt booked my wife and I at Vanilla, with specific instructions that included a request for two female massage therapists. When we got there, we couldn't dissern the entrance from adjoining Starbucks and athletic club. The place was warm and musty and it appeared very worn. Nevertheless, we checked in and waited. When our maseuses finally showed, they were a guy and a girl. When we politely asked for the two female masseuses requested and confirmed, the belligerent manager claimed the Hyatt had told them nothing, but would not let us see the order. She acted as though we were at fault, and she wasn’t in the least apologetic, sympathetic or interested in making the slightest accommodation. In short, she was one of the rudest people I’ve ever encountered in the service industry. We just ended up walking out.
This was to be a high point of a weekend of relaxation for my wife. The whole massage and facial was to be a pleasant surprise, followed by a tour, dinner, etc. Well, it was a surprise that was far from pleasant. It ruined our day, destroyed the timing of our schedule, etc.
You'd be better off at Greenbriar (where we had a great experience) or Massage Envy(less expensive and much more professional and reliable) than going to the Vanilla Day Spa.
Pros: Not a thing
Cons: Rude, surly, poor location, subpar facility
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