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Businiess name:
Blind & son llc
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Review by:
Guest
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Review content:
I won a "consolation prize" of a free furnace and AC tune-up from Blind & Sons during a contest at WNIR's radio. The tech came out on May 28 and asked if we could only do the AC tune up (he said it was going to be too hot in my attic to work on the furnace and he had a busy day ahead of him). He completed the job in 90 minutes and said that the AC unit was old but in great condition. He recommended I schedule a free estimate for a new furnace and AC because they had great rebates going on right now. Fast forward 3-4 hours and my AC unit will not turn on. I look at the unit outside, find screws laying on the cement slab, notice a panel on the unit has a pinched lip, and is not seated correctly. I called their service line, was told my tech is off for the day but she will dispatch the on-call tech immediately. Five hours later, I still hadn't heard from anyone at the company, so I called the service line to see when they will be out. Twice in a row, as soon as I said my name, they hang up. The third person answers and says "No one has called you yet?" She then apologizes, lets me know how busy they were today, and informs me a tech will call as soon as possible to let me know when he will be out to my house. I have now been without AC for over 21 hours (house sits at a toasty 85 degrees), and there has been zero communication from Blind & Sons. It's safe to assume Blind & Sons has chosen to enjoy their Memorial Day weekend, rather than fixing the damage their tech has caused. On the bright side, I got to relive what it was like growing up in the 80's before my family got AC. On the super disappointing side, I have to either cancel, or move the cookout from my house to another family member. Blind & Sons website touts a "100% satisfaction guarantee;" to date, I've only experienced incompetent techs and disinterested customer service reps.
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