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Businiess name:
Metamorphosis Laser Hair Removal
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Review by:
citysearch c.
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Review content:
I normally have had nice experiences with Metamorphosis Day Spa but not today. I saw that they had their 90-minute Metamorphosis Organic Signature Facial on sale for $125 ($210) and I called up to see if they had a slot tonight, which they did. However, I was only given a 60-minute Organic Facial ($150). I normally have had the Metamorphosis SIgnature Facial but wanted to try the organic version.
I complained at the end about not getting what I wanted; which they chalked up to a ""miscommunication"" (which seems suspicious to me since I even asked Marcy what the difference was in the two signature facials at the start (she didn't give me an answer...should've known then) and I think it was more to do with being given an appt at the end of the day). Marcy also made it seem like no big deal that it was a different facial when I said I had expected the signature facial.
The owner came out to calm me down and offered me a gift certificate to apologise. I didn't look at the gift certificate until I was on the subway home. They gave me a gift certificate for the cheaper regular organic facial, not the one I had originally asked for and expected to receive tonight and thus have another chance to try it. Sorry, that's cheap and I feel cheated again.
As I said, I've usually had decent service here, but after tonight, I won't be going back nor will I recommend it anymore. This was my first time to ever take advantage of one of their advertised specials so maybe that has something to do with it. I don't understand how twice I thought I was getting the Organic Signature Facial and I end up with only the basic organic facial. Fool me twice...no thanks. Goodbye Metamorphosis.
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