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Businiess name:
Ballard Designs
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Review by:
Guest
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Review content:
Ballard Designs is the worst retailer I've ever dealt with. I purchased two sets of wicker dining room chairs with covers. After one and a half years my wife decided to wash the cushions that were lightly soiled. The seams came completely apart. Since it was past their one year store warranty they would only give a $40 gift card towards replacement cushions. Only problem is that they don't sell the same cushions and they are so unique they would have to be custom made. They would not even give us any information on the manufacturer. Since I purchased them with my Visa card I filed a claim with Visa only to find out that Ballard Designs refused to provide Visa any information on the manufacturer quoting that it was confidential and all they could find out is that they were manufactured in India. Since they do not have a USA backed manufacturer warranty Visa denied the claim. What is Ballard Designs hiding.
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