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Businiess name:
Enchantment Resort
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Review by:
citysearch c.
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Review content:
We had the most measured expectations coming into staying at this place for spring break. It was one week, no specific plan other than to relax and enjoy the beautiful views with our 2 kids (3 & 8yo). It was ~$500 dollars a night but we figured a splurge would be worth it to have a carefree and relaxing visit. We asked specifically if our room would have a view and were told that it did. Upon arrival we checked into a casita that looked out onto a parking lot and bushes. It was one large room with no fridge, a real challenge for 2 adults and 2 kids. We called the front desk and were told there was nothing else they could switch us to. We finally arranged to switch into 2 adjoining rooms with a view 3 days into our trip and pay the additional expense (Adding many hundreds of dollars onto our total cost). At no point throughout this experience did the management (Ricardo and Morgan) offer anything additional to make up for the problems we encountered. A five dollar gift card to the bar would have made a difference. It was clear they just DO NOT CARE IF PEOPLE ARE SATISFIED. We’ve got the rocks, love it our leave it…. They even tried to charge us for a minifridge. Because wifi and cell service doesn’t work here we were limited in finding additional accommodations and ended up giving up and staying. In addition to this, we would leave from 9-3pm and come home to find our room unmade. Other issues: inattentive staff at restaurants, strangers in cowboy hats walking into our room, and leaking shower. The views are great in the surrounding areas but you don’t need to stay here to enjoy them. SKIP THIS PLACE overpriced, inattentive, house of blah!!! Thanks for making our vacation much more difficult than it should have been.
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