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Businiess name:
McKay Used Books & CD's
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Review by:
Ronnie C.
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Review content:
I visited the Knoxville location on April 3rd 2014 around 7:00pm to sell them a Sony home theater receiver. They quoted me a price on the item. However, I had misplaced my ID and I was told by the employee to bring the item back and they would honor the quote once I found my misplaced ID. I placed the receiver back in my car and returned home where I found the misplaced ID. I returned to MKay's on Saturday April the 5th around 5:30pm and brought some books and the receiver which was still in my car never having been moved from two nights ago,back to sell. After I waited for nearly an hour and 15 minutes I was told that they would not take the receiver. So I explained to the employee that I was just in two days earlier and they had quoted me a price and was told to bring it back when I found my ID. So I ask the employee to find out why they rejected the receiver. I was then told it was in too poor shape. I said wait a minute it was in good enough shape two days ago the condition hasn't changed because its been in the front seat of my car untouched for two days. So I asked to speak to the manager. The employee goes to the guy a white blacked haired black bearded man with black glasses and begins to bring him to the counter. On the way to the counter I said to myself this is "bull". The "so called manager" who refused to give a name asked me to leave the store first without offering to give me my money or trade for the books I took in. So I told him I am getting my trade credit for the books first and had he never heard of the expression the customer is always right? I was disrespected insulted and thrown out of the store by this man because he was on a power trip. Littlle did he know I had spent nearly $1,000.00 in blu-rays and other items with in the last three weeks as I was upgrading my home entertainment system at my house.I also probably annually spend easly another $500-$800 annually at that store. I think this employee the so called "manager" believes they do so much business that insulting one customer
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