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Businiess name:
Spanish Trail Pet Clinic
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Review by:
citysearch c.
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Review content:
My experience was good the first visit, although very pricey. However, I brought my little, elderly dachshund named Bubba in for a nail trim. we weren't greeted at the front desk, the technician ( who said it was her first day ) knocked over a canister of long Q-tips and tongue suppressors onto the floor. She not only put them all back and on the shelf, she added the dirty one she put into Bubba’s ear. I called her attention to it as she walked away. I waited for over 1 hour because the vet techs don't trim the nails, the doctor does. He was with a new patient, and just as he had done days prior with us, he talked excessively about what a great guy he is. I was feeling neglected and told his staff that maybe I should just go because my poor baby by now had been trembling in my aching arms for 1 hour and 15 minutes. \r
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Finally, he came in, and said that he had no time to hear any of my concerns, he was backed up with clients. He was so angry that I told him about the dirty Q-tips and the long wait that he was shaking with rage. He made it very clear that I was wasting his time, and that he needed to hurry. I left only to have a very sweet technician beg me to come back since Bubba’s nails were long and in need of a trim. My poor baby screamed with each very short clip. Dr DeShazor showed no compassion whatsoever, but stated that it was all show for my behalf, yet with the same breath he admits his qwicks were grown out. He removed Bubba from the room where he couldn't see me, and the screams were so heartbreaking I ran into the back room to find Dr. DeShazer mopping up blood from Bubba’s barely visible nail. I demanded he stop and give me Bubba so we could get out of there. He actually hesitated while glaring at me with such hatred looking as if he might hit me. His very sweet assistant ran after me crying and apologizing profusely while my shaking hands fumbled for the car keys.\r
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This is a case where a man who took an oath to do no harm should be held accountable for his lack of control over his anger. If I had been the doctor, and had been so unhappy with a client who took me to task over how I run my clinic, I would have said that I couldn't be of any help feeling as angry as I did. And I would have gladly been on my way. I left once for that very reason, and now I could kick myself for coming back in when I could see how angry he was. \r
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I will be reporting him to whatever agency issues his license as well as all disciplinary boards. ANIMAL LOVERS BEWARE.\r
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