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Businiess name:
Tousley Ford
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Review by:
citysearch c.
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Review content:
I recently took my truck to AutoNation for a collision repair, through an insurance claim, and it was an extremely frustrating situation. When I dropped my truck off I clearly detailed all the issues I was having after the accident, the same issues I informed the insurance company about prior to bringing my truck in, and gave them a copy of what my insurance company had already estimated for repairs. I was told I would receive a daily call updating me on the status of my vehicle which never happened. When I did receive a call, from the insurance company that was covering the claim, I was told that they were not going to cover portions of the claim. I would have to call the mechanic regarding the other issues because the insurance guy didn't understand what damage we were talking about. That is when the trouble really started. I called the first mechanic (Dave) and spoke to him and he told me he would have another mechanic call me back because he had never been informed there was another issue to look at other than my bumper. Another mechanic called me back and I began to describe the issue with my vehicle, as soon as he started to reply the store manager grabbed the phone and interrupted our conversation to tell me that nothing else would be covered under the claim. The manager didn't even know what we were talking about and he refused to let me get a word in edgewise to clarify the actual problem. The manager kept insisting we were talking about a different issue and he was adamant that there is no way it could have been caused by the accident, however he wasn't talking about the same thing I was. I even had to put my wife on the phone because I was getting so frustrated with the store manager (who isn't a mechanic and had never even seen my vehicle) not listening to what I was saying. He wouldn't let my wife talk either or listen to her. He was extremely rude and pushy. We had to get our insurance agent to call them to get them to take my truck for a test drive. They called the insurance agent back to tell him that the store manager could find no issue when he took the truck out and completely invalidated our concern, but a later review of our ""tattler"" in the vehicle showed he only went 2 miles with a top speed of 52 miles on his ""test"" drive which isn't going to allow someone (especially someone who isn't a mechanic) to accurately evaluate the performance of a truck. At that point they had no other ""authorized"" repairs left on my vehicle yet I didn't hear back from them for days. Finally four days later I called them to inquire when I could pick up my truck since they weren't willing to actually check out the other issue and was told they were waiting for me to call them. The store manager immediately had attitude with me and was talking over me when I was asking about getting my truck back. This man has no concept of customer service or even general decency. Based on their poor customer service, rude management and lack of thoroughness I would never recommend anyone bring their vehicle here, even if the repairs are being covered by insurance.
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