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Businiess name:
Visionworks
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Review by:
citysearch c.
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Review content:
I work at a medical insurance company, so I talk to providers and members all day. I wanted to say that 1st b/c the type of complaint I'm going to give about this place is about the front desk staff and their responsibility to their patients and their providers. I spoke to a elderly woman with bright blue eyes, when she quoted me my co-pay I was shocked as it was $70 for contact lenses. $10 for the co-pay and $60 for fitting. I explained to her that I didn't need a fitting that I already paid a fee last year for the fitting last year since it was my 1st year wearing contacts. She said it was probably my insurance, so I asked if she checked if they were in network and she said she didn't know. As my background in medical insurance, the calls that I take are providers checking benefits and to check if THEY'RE IN NETWORK. Meaning, her JOB is to check if they're office in in network. If they're not in network, patients have to pay an out of network fee and sometimes a penalty, so the price that she was quoting in the 1st place is incorrect. The ""fitting"" fee is also incorrect, b/c she MUST know of they're in network to provide an accurate co-pay. So I do not recommend this office as their staff does not have the best interest for their patients at all.
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