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Businiess name:
Front Range Eye Health Center, P.C.
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Review by:
citysearch c.
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Review content:
I was a new patient fitted for contacts on a 3-month single up-front fee plan. Was given a recommendation for daily disposable lenses but was (unbeknownst to me) fitted for lenses that were not made in a daily disposable. I found this out after two months when, thinking I was done with the process, I requested the prescription, tried to place the order online (at half the price her office would have charged) and then discovered the problem.
When I made an appointment to correct the error and to be fitted for daily disposables, as per this provider's recommendation, I was treated as if I were causing a problem for them, not the other way around.
I was told that it was highly unusual for a patient to have so many fittings. I explained that I was only back due to their error. This person became angry and defensive and suggested that I should find another eye clinic next time (believe me, I would have anyway).
I took my time to come in so they could correct their error and was treated as an annoyance - unbelievably bad treatment.
Pros: Nice looking office
Cons: Not listening; errors blamed on patient; poor communication
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