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Businiess name:
Oliva
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Review by:
citysearch c.
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Review content:
Amazing food but the customer service was the worst I have ever had. I ordered food for pick up and was told it would be ready in 20 minutes. Upon my arrival, it became clear to me that my order was never put into the kitchen. We ended up waiting for over an hour at the restaurant. The hostess never admitted their mistake and kept telling us it would only be a few more minutes. The management never came over to us to offer us complimentary anything while we waited and basically just ignored us. Upon recieving our order almost an hour after it was supposed to be ready, I asked to speak to a manager. The manager was very condescending to me when I asked why management never came over to speak to us. He told me that they dont like to ""make the situation worse"" aka they want to try to ignore it. I explained to him that I used to work in food service and understood delays in the kitchen but I dont understand bad service and management. They never even offered us compensation for having to wait so long. The manager never took responsibility nor did he formally apologize. I hope that this was just a bad night for I have been there before and never had a problem. I hesitate in ever returning to this restaurant because of the disrespectfully way that I was treated.
Pros: Food
Cons: Horrible and disrespectful customer service
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