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Businiess name:
American Tv & Appliance
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Review by:
citysearch c.
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Review content:
A little over a year ago we bought a toshiba 42" cinema series LCD tv. This after doing a lot of research as to what would be compatible with our home theater equipment. We purchased a performance guarantee to protect our investment. We paid 1999 for the tv and it had a pixel defect. We take it in to be repaired and are told it is not repairable. American's solution is to give us a down grade( they insist on calling an upgrade) and it is not only not compatible with our equipment , the pricey wall mount we had purchased doesn't fit the "replacement tv*. After many calls to the store manager'Jason" and the electronics manager (who not only was rude and offered us a smaller tv) that never said who she was , we contacted corp. thinking that we will get a response. The response I recieved was that we did recieve an upgrade and that it has more features (I have print outs of these features and I see some of the same.). We did not purchase this model tv, which was available at the time we purchsed ours ,because our equipment would not work together. The tv they gave us is a 42" regza 42RV530U LCD we bought a 42" cinema series Regza 42lx196 LCD. We understand that the tv is no longer available but the cinema series is available in different sizes and that is what we had purchased. I would strongly advise not purchase anything that may break from American.
In my line of work it would be like me telling you that you paid for vicodin but all I have is percocet and tylenol. Instead of giving you the stronger medication which is the same cost, I'll give the weaker med that won't really help you but is more cost effective to my business. (Nursing).
Cons: Customer service is the worst I have ever seen
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