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Review content:
I wish I could give this place 0 stars but the review won't let me. I am rarely the person who writes a review for a place, but I feel like I need to in this instance and I will explain why. For my 26th birthday, my husband wanted to have a 3D Disney Winnie the Pooh (my favorite character) cake made for a surprise party. He researched local bakeries and decided, based on reviews, to go with Jean Jacques. 4 weeks before my birthday, he showed the lady at the counter a picture of what he wanted and she wrote detailed instructions to include: 3D Winnie the pooh, red tshirt, holding a blue honey pot with the words ""Happy Birthday Kelly"". She also wrote that there was to be absolutely no chocolate on the cake as wife is allergic and that the bakery was not to charge the credit card number given to them as customer would be paying cash upon pick up (my husband did not want the card charged because it was a SURPRISE gift). She seemed very positive that they could do what my husband asked and do it well.\r
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Well, the bakery charged the card, $25 more than the pice they quoted my husband and they charged it two days before my birthday. When I saw the charge I actually got excited because I had an idea what my husband was getting because I remembered us talking about it a few months ago. When he picked up the cake my husband was extremely disappointed. The cake that was given to him was nothing like winnie the pooh. It was two round cakes of different sizes placed on a sheet, covered in orange tinted icing with a white rim, and CHOCOLATE eyes, nose, mouth, and WHISKERS! As my mother in law describes it, it was ""the cat that ate Winnie the Pooh"". The cake had no dimension, no red tshirt, no honey pot, and did not resemble even a bad version of winnie the pooh (Pooh has no whiskers). And it had chocolate! There were so many mistakes it was unbelievable. The lady at the front tried to contact both the baker and the owner and the only conclusion they could come to was to offer my husband 25% off the cost of the cake which apparently already costed $25 more than it was supposed to! IT WAS RIDICULOUS!!!!\r
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To top it off, they said the owners fiance is the only one who knows how to refund a charge/debit card so we would have to wait until the next morning for the refund as my husband did not even accept the cake. 3 days passed and still no refund so he called again and they said it would done immediately once the fiance got off the other line. She must still be talking on that phone because 16 hours later, we still have not received the refund and no apology from the owner or baker either. This place may have decent bread and pastries, but you can be assured they will not be receiving any business from us in the future! I wish the best of luck to lady trying to receive her refund several months later who posted a few days ago. I would report it to the better business bureau if you need to, because I certainly will if I have to.\r
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I am just thankful that the cake was for a 26 year old and not a little boy or girl expecting Winnie the Pooh on his/her birthday who would have been even more upset. \r
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