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Businiess name:
Westcott House
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Review by:
citysearch c.
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Review content:
The service is really bad - the phone girls are usually pretty rude (bad attitudes and talking to co-workers while you are ordering) but we order from there all the time since the food is pretty good - but we are never going to order from there again.\r
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The last time we ordered the girl thought we ordered a small fry when I asked for a small extra cheese pizza. They also forgot the side of oil and vinegar I asked for .When I called she said ""So you didnt want a small fry?"" and I said no and she said ""Fine but you have to pay the difference."" I said ok thats fine whatever.\r
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Then some other girl got on the phone and started giving me a bunch of crap about how the side of oil and vinegar was in the bag and even though I stated nicley a few times that I couldnt find it she continued to give me an attitude about how she did it already and we didnt need another one.\r
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I asked to speak with the manager and let him know that I didnt appreciate being given an attitude and being yelled at by his employees and he said ""I didnt hear any yelling."" So I said thats fine - but why do I need to be given an attitude and argued with when I am just asking for mistakes to be fixed. \r
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I suggested that I shouldnt have to pay the $5 difference for the pizza for all my trouble of having to wait longer and being treated like crap by the staff and the manager argued that as well. \r
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He thought that since they were honest mistakes I should have to pay the difference. I said that I was willing to pay it when it was an honest mistake but not when I am argued with and given an attitude like its my fault.\r
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In the end he said ""I will do it but I will honestly tell you that I dont think I should have to - and our delivery time is 30 minutes. I will try to get it out faster than that but I dont know.""\r
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I ended up calling back 5 minutes later because I realized that I didnt want to eat food from people that I cant trust - who knows what they are going to do to it. And I will never put up with that service ever again.
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