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Businiess name:
Baltimore County Stop Smoking
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Review by:
citysearch c.
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Review content:
Mr. White holds one smoking hypnosis session per week, each session holds up to 16 people. Someone incapable of book keeping 16 peoples names and payment info is not likely capable of reorganizing your unconscious mind while under hypnosis, if he doesn't insult it in the process.
I had the ""pleasure"" of attempting to schedule a session with Mr. James L. White (the Hypnotist) after I picked up one of his clinics brochures. I scheduled an appointment for my wife. I called several days before her appointment and asked if he could try to fill her spot for that week and reschedule her for a later time. He sounded very flustered trying to find his ""G@$ D@&%"" book. When he did, he was unable to verify that she was scheduled. We recently got married so I gave him both last names and her first name. These names are very common and unmistakable, especially when you spell them to the person. With no record of her being signed up for the class, the conversation ended with me saying I'd call back and reschedule her for a later session. He cut me off in the process of saying this: ""Gotta Run, **click**
Nevertheless, my wife received a phone call from Mr. White the following day reminding her when and where to show up for her appointment (the one that apparently didn't exist).
I call Mr. White, remind him of the conversation we had and he remembers me. He immediately gets very agitated, defensive and straight up rude even though at no point during our interactions was I confrontational or even unfriendly. He tries to tell me that I'm the one who's responsible for the mix up, ""You married the girl and don't even know her name?"" ""You'll lose your $65 deposit, it's not like it's your life savings or anything, whatever, I don't have time for this."" Disrespect and disregard for the customer coupled with complete clerical incompetence form a great base for your business buddy. Thank you.
Cons: Scheduling, Customer Interaction
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