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Businiess name:
Renton Honda
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Review by:
Guest
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Review content:
I brought my 2002 honda accord 4 cyl in for an SRS light a week ago. The SRS is covered under warranty no charge. They told me I need to replace the timing belt because they inspected it and it in cracking. First of all, they did not inspect this because it take a lot of labor to get to the timing belt just to check. There is no easily access to it. So, they lied about that. They base the change on my time and mileage on the car which is 10 years, 91,000 miles. They have to order the seatbelt replacement for the SRS. Came back yesterday to get that done and mention that I wanted the timing belt done. Asked if they match the 15% off that Lynnwood honda has for timing belt package. Micheal Stokes, the advisor/sale told me "oh yeah, we will match it", while we were walking to the shuttle ride station. I asked him if I need to go back and get the paper work for that timing belt and he said it is $770 with 15% off plus tax. He sent me on my way. Came back in 7 hours later to pick up the car and looked at the price; they charged me an extra, quote from the paper work "Customer pay environmental control fee for repair order 33.68. I was also charged tax on the fee as well as the parts and labor. They told me that was for them to clean the dirty clothes that the tech is wearing (???) and that they have to dispose of the anti-freeze. The anti-freeze is okay to me but the tech's uniform? Also, $33.68 is excessive charge for dumping 1 gal. of anti-freeze. Got home and looked through paperwork and they charge me for a new water pump but on the paperwork it said "Inspected water pump and tensioner". They did not replace the water pump but charged me for it. They have to replace the water pump because it is neccesary and it is in the same location as the belt. It would be costly and they have to perform the timing belt labor again to get to the water pump. Called and they said that it was replaced but the tech much have put in the wrong information. Told me to bring the car back in and they will lift the car up to show me that
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