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Businiess name:
Ashley HomeStore
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Review by:
citysearch c.
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Review content:
Wife and I visited this location and didn't experience the usual salesman hovering over us as we were dressed quite casually and I was unshaven. Probably figured we were just lookers and that attitude did not bother me. When we did find something we liked we searched for a salesman and found 3 standing around and one was willing to help us though there wasn't much interest until we said we were going to buy. Again, not a problem. When we asked how much the delivery fee was he checked the computer and came up with $59 which was for the ""white glove"" experience. Overall the buying experience was ok. On delivery day, we initially were told 24 hrs earlier on telephone confirmation that delivery would occur between 2:30 -5:30 pm. On the day of delivery, Chris called and stated that they had many delivery cancellations and could they come by between 9:30 am and 12:30 pm. I said sure and adjusted my time for accomplishing some chores. Delivery people showed up at 1:20 pm again not a biggie. The reason for the 1 star is that at the time of delivery it was raining quite hard and they brought the sofa out of the truck without any cover over it. When they put it in the living room they didn't even put it in the location requested and got quite upset when I asked them to move it to where I wanted it. Also, when I asked them to wipe the rain water off the sofa (faux leather) they refused. If this was ""white glove""delivery I would hate to see ""non-white glove delivery"". I would probably have to carry the sofa off the truck. Doubt I will be back again as furniture prices are not so good that they overcome poor delivery/customer service. Other furniture store prices are about the same or better with sales.
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