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Businiess name:
Lyndhurst Luggage-Shoe Repair
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Review by:
citysearch c.
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Review content:
I took my Marc Jacobs bag there to be cleaned . The purse was in good condition, it just had a couple of pen marks on it. I was told that it would take a week, it took three weeks! I already had some suspicion that something went wrong, but every time I called they just reassured me that they just had alot of orders. I finnaly came to pick it up exactly 3 weeks later, and was shocked by the site of my bag. It looked horrible, it was wrinkled, completly faded, and shrunk...it was completly ruined. Obviously I was very upset about the whole situation, so I refused to take the purse, and pay $40.00 for the repairs. I was told the owner was not in at that time, so I waited until the next day for his phone call. Jim (owner/Full-time A-HOLE) called me on friday to inform me that he was basically not willing to do anything about this matter, like give me my money to replace the purse that he personally ruined. I'm just enraged by this whole situation, so I went ahead and filed a small claims court suit against him, and hopefully will get something out of it. I just reccommend to stay far away from that place... and if you dont believe me just search his bussiness in the Better Business Burea, and see how many compaints he has!
Cons: Careless, effortless Owner, horrible service, ruins products and takes no blame!
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