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Businiess name:
Bridal Boutique Of Raleigh
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Review by:
citysearch c.
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Review content:
My mother drove in from out of town in order to go wedding dress shopping with me. She got in earlier than expected on a Wednesday around 5 pm so we thought we'd try one or two shops near my apartment in Raleigh. I called the Bridal Boutique and asked if it was possible to come in that evening. They said yes but that I had to go to the store in Cary (Bridal Gallery). (I am unsure if Bridal Boutique is closed, if the owners are doing business exclusively out of Bridal Gallery in Cary, if they were too busy that night at Bridal Boutique, or what) My mom and I drove the 25 minutes over to Bridal Gallery in Cary. When we got there, we were told there was a $25 trying on fee! I have never heard of anything like it. You can test drive a car for free. You can try on clothes in a store for free. It was hardly like my mom and I didn't look like we were in the market for a wedding dress. I was shopping that evening and the next day and I was planning to buy a dress (and in fact I did---at the Burlington Bridal Mart the next day---which is where everyone should go because they were so nice and had a TON of selection and great prices---but that is for another review). My mom walked around the store and found a dress hanging up that looked exactly like everything I had been looking for (long lace, not strapless). She asked the lady at the front if she could make an exception and let me try on just this one dress without paying a fee. The answer was no. Then another lady (heavier, middle aged, Indian or Pakistani or other southeast asian) came out and said she was the owner of the store. The dress my mom had found did not have a tag on it. My mom asked who made it and we were told that she couldn't tell us that unless we paid to try it on! WHAT?!!? Every other store is ADVERTISING their designers. My mom asked what it cost (because if it was a deal then maybe it would be worth the $25 trying on fee) and the owner said it hadn't been priced yet but would be between $1300 and $1800. I'm sorry but there is a big difference there lady. Also, your prices are steep---you really expect people to commit to buying from you (she credits your $25 towards the dress if you buy one) without first being able to shop around and try on dresses?! My mom then tried to look in the dress to determine whether it was made with polyester lining or silk lining (again, to decide whether or not this dress was even worth trying on) and the sales lady literally ripped it from my mom's hands. I have never been so shocked at the complete lack of customer service in my entire life. Oh and it wasn't that they were busy---there were three employees in the store (including the owner) and NO other customers.
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