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Businiess name:
Animal Hospital Of West Nashville
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Review by:
citysearch c.
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Review content:
Dr. Burgess is a very mediocre vet. Her quality of care seems very average, and her depth of knowledge seems very average. That said, there is no need to deal with her perpetually irritated and rude staff only to receive mediocre care. My cat has been a patient of hers for 2 years now, and after several negative experiences with her, her staff, and her poorly trained and non-gentle vet techs I have transferred my cat's records to another vet. Additionally, Dr. Burgess does not allow pet owners to play any role in the treatment plan of their animals - she becomes very put-off if a treatment suggestion is made that deviates from her plan. Dr. Burgess also does not seem to understand that not everyone can afford $1000+ in diagnostic testing, and her irritated and demeaning attitude suggests that anyone who does not ""pay up"" must not care as much about their pets. While I followed her suggestions, even asking how much a particular test would cost brings about a very irritated tone from her. Dr. Burgess is also very clever at adding items to your invoice that were not previously discussed. This happened to me on two occasions when injections were administered that I had absolutely no knowledge of - until I checked out. Also, the vet techs are aggressive and do not handle animals well, and while my cat is otherwise a very docile and easy going animal, he has severe anxiety for several hours after each of his visits with her - not something that a vet's office normally elicits in him.\r
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To summarize, Dr. Burgess offers very mediocre care (she never provided any information to me other than what I myself could easily find on the internet), she and her staff are rude and unfriendly, and there are questionable billing practices going on in their office. If you are a first time patient of hers, I would reconsider. \r
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Additionally, and for kitten owners, an office exam visit of $45 is charged for every vaccination appointment. Most vets in town do not charge an office visit fee for each vaccination of a kitten. Check around before wasting the money.
Pros: Convenient location to West Nashville
Cons: Unfriendly, unprofessional staff & poorly trained vet techs
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