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Businiess name:
Lube Pitstop
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Review by:
citysearch c.
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Review content:
The guys at this location quoted me a specific price to replace the O2 sensor on my car and told me they would have it ready for me by the time I picked my car back up after work (I dropped it off at noon). When I picked the car up, not only was it not ready but they tried to charge me an additional $60.00 for the O2 sensor they installed. When I said that wasn't the price the quoted me and I shouldn't have to pay it, the guy told me that he would talk to his manager, explain the problem (I was told that they entered the wrong model year for my car when giving me the original quote) and that they would write off the cost. When he came back, I paid the agreed upon amount but when I asked for my receipt, I was told that the manager refused to back off the additional charge and that I would have to pay the additional $60.00 if I wanted the receipt. The guy at the shop said he had to pay it out of pocket so I wasn't getting the receipt unless I paid him. \r
\r
I was floored because for a $60.00 difference, first they should have called me to let me know, second of all, I should have been provided a receipt for the services they provided which included getting my annual car inspection. I would not recommend that anyone go to this location and seriously question the ethics of the employees working at this site.
Pros: It's convenient
Cons: Rather questionable business practices/employees
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