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Businiess name:
Primm Valley Resorts
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Review by:
citysearch c.
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Review content:
So disappointed!!! Drove down from Henderson to ride the rides (bought our all-day ride wristbands for $60) and 45 minutes later the power went out. Luckily we weren't on the roller coaster at that time (as some people were who were stuck up there!) I spent one hour trying to track down a manager who had the authority to give me a partial refund or at least a pass for the following weekend. The basic answer was: ""I can't help you."" ""It's out of my control."" ""Not my problem."" Rude employees and no customer service skills at all. The security guard at the desk was the absolute worst - I actually saw him push a drunk customer into an altercation about no air conditioning in the guy's room. Then we found out the power just went out two weeks prior, so this is a common occurence with the attractions area - then why don't they have a plan or policy in place for helping the customers!!! I was so disgusted and my son was extremely disappointed.
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