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Businiess name:
Oreck
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Review by:
citysearch c.
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Review content:
I had the Oreck XL for 10 years. Its expensive to maintain, won't pick up even small bits of paper without the motor clogging. Recently I went to the San Jose store to service it, and a fast talking salesperson convinced me to ""trade"" up for the new Oreck Gold. Double trade, great value, supposedly. Same day at home, the vacuum won't even run over a low frisee/shag carpet. I called and spoke to ""Wes"". In a passive agressive tone he said no one could come to the phone to even answer a question and would not even give a time frame as to when someone would return the call. Five minutes later I brought the vacuum back and returned for a full refund. I explained the problem and was told the vacuum was ""too powerful"" for frisee/shag. If so, this should be explained to consumers. Second, I have been an Oreck customer at this store for 10 years. Had the salesperson been honest, and had the customer service person been polite and courteous I would have exchanged for a different model and kept trying. I urge anyone who reads this to be very cautious about using this store- poor customer service, quick to take your money but don't count on polite and friendly service. Second, beware the Oreck's limits- belts constantly come off, won't pick up small bits or paper, it IS light weight, great if you are older, retired, have a flat carpet and just need to keep up with mild cleaning. Not for families, compulsive cleaners, anyone who has different grades of carpet, and most importantly watch out for service. For this sort of money, upwards of $500.00 for this model, I would have expected the ""platinum treatment."" Not the ""he already paid, we need to pay attention to paying customers now."" Be forewarned.\r
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