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Businiess name:
Prime Tune & Brakes
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Review by:
citysearch c.
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Review content:
My wife and I went to Prime Tune & Brake in Bellingham, WA for an oil change, transmission flush, and brake pad service, which we were told would take a couple hours to complete. We were pleased to get an 11:OOam appt. on a Sunday, however we quickly learned that making an appointment doesn’t matter. We call an hour and a half later to see what the expected time for pickup was and they hadn’t begun to work on the vehicle. We later received a call 30 minutes before they closed (4pm) informing us that our vehicle would not be finished today because the parts that they ordered were wrong. They provided a loaner vehicle, and asked us to return tomorrow for pickup. The following day my wife waited in town after work and finally called at 4pm and again was told that the vehicle would not be ready by day’s end and that the parts they ordered again were wrong. It wasn’t until late into the third day of servicing that our vehicle was returned to us. We were forced to pay full price despite having to wait 3 days for a 3 hour job and having to fuel and refuel a gas guzzling loaner vehicle. No consideration or credit was given for this inconvenience. The icing on the cake is that they ran the transaction on two of our accounts, charging us twice, so then having to deal with the bank headache to investigate fraud charges. When I called Prime Tune and told them about the double charge the guy who answered the phone rudely exclaimed ""Well, what do you want me to do about it"". I would not recommend anyone use this company given this experience.
Pros: ?
Cons: slow, dishonest, didn't finish work, and over charged
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