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Businiess name:
Geek Squad
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Review by:
citysearch c.
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Review content:
I had a horrific experience with the Geek Squad (the first of poor geek squad experiences in the Olympia are). It was a complete and total nightmare. \r
I took my computer in to have it examined and fixed, they promised me it was (after I paid an incredulous amount of money) only to get it home and discover it was still having trouble. \r
How can you assure your customer you fixed a problem if you didnt? \r
Im astounded they have customers coming back. \r
\r
I called the manager of the store and assured him Id be taking my business elsewhere - with no apology or anything on behalf of them. \r
With various additional outrageous Geek Squad experiences under my belt I finally gave up on them all together. \r
After reading reviews online I was comforted to find I wasnt the only one with to experience such poor customer service by this company. \r
I found a company called Secure Remote Support and decided to give them a try. \r
They were curteous and understanding of my frustration resulting from my dilemma. \r
The technicians at Secure Remote Support had my computer up and running in one day - with the guarantee of my money back if my machine wasnt fixed to my expectations. \r
ive had no further problems with my computer but if I do, I know where my business will be going. \r
\r
www.SecureRemoteSupport(dot)com is highly reccomended if youre looking for extraordinary customer service and for a job done right. \r
Pros: NOTHING!
Cons: Price, Quality, time spent
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