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Businiess name:
Rafas
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Review by:
citysearch c.
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Review content:
We love the food at this place, especially the brisket tacos on Thursdays and Saturdays. After tonight, we'll never go back...check this out: My wife ordered a half order of the nachos for dinner (which are listed at $7.50 on the menu). A few minutes after the waiter brought her nachos and my tacos, my wife changed her mind and decided she wanted the full order instead. So she asked the waiter to bring the ?other half,? which he did. When we got the bill, we saw that we were being charged for two half orders, at $7.50 each, for a total of $15, instead of the full order price of $9.50. My wife asked the waiter to correct this, so he spoke with the manager at the cash register. He came back a few minutes later saying that he couldn?t do it, and asked that we speak with the manager ourselves. So, we got up to speak with the manager at the cash register. To my shock, he was completely disagreeable, refusing to charge us for the full order instead of two half orders. This was completely ridiculous. We even explained to the man that we are regular customers and live in the neighborhood. He actually had the gall to say to us ?why didn?t you just order the full order to begin with?? I?ve never been treated so disrespectfully at a restaurant before, much less one that I patronize regularly. Finally, after further argument, he did agree to take the second half-order off our bill. While the result was acceptable, there is no reason we should have had to argue with the manager, and there is no excuse for him to have behaved so argumentatively with us.
Pros: Brisket tacos (special on Thurs and Sat)
Cons: Service is unacceptably bad
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