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Businiess name:
The Crossings at Alexander Place
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Review by:
citysearch c.
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Review content:
I am very surprised the renter before me gave them 2 stars. DO NOT MOVE HERE. Majority of the staff there are more interested in what you are doing in your personal life as opposed to what they should be doing on their job. I moved out and made sure that everything was cleaned thoroughly. I knew that the drip pans would need to be replaced. I receive a letter in the mail for my final fees and I was charged $50 for drip pans. At the most drip pans are $20 which is a price i could see myself paying but $50?
When i called to inquire of why the price was different then what was listed on the maintenance charges sheet, she stated that the sheet was wrong and that they had recently updated the sheet. I stated to her ""How are you to update a form without notifying your residents?"" She then began to say well we really didn't update the form. I asked her which was it? Did you or did you not update the form? She couldn't give me a solid answer of if they updated the form or not. I then proceeded to tell her that if you update a form you are supposed to notify your residents of this and she stated that yes you would have been notified if you had renewed your lease. Obviously I'm not renewing my lease if I'm moving out.
They failed to notify their residents of a move out form that they ""supposedly"" updated. She then said that the fee that is on the maintenance form ($12.50) is for each drip pan. When I told her that the form does not say each on it but has each on other items, she said yes well some of the items dont have each on them. Everyone knows that drip pans are sold in sets of 4. She then began to say that I had to take into consideration of the maintenance and the ordering of the drip pans. Seriously? Maintenance of replacing drip pans? Anyone in their right mind knows that replacing drip pans is not an hour job, at the max 10 minutes. I stated to her to provide me with a invoice of what they were being charged to replace the drip pans. She began to make excuses which means she didn't have an invoice that would amount to $50 for replacing drip pans.
They are in need of money very bad to the point that they move in just about anyone. The community has severely gone down since I originally moved in. They no longer keep the grounds up and community amenities are being broken on a regular basis. They have a guy driving around in what it seems like a personal van cleaning the carpet of vacant apartments. It seems as though they are trying to get out the cheapest way they can and put more into their personal pockets. I was also charged the water bill which was fine but there was no bill included in the letter that I received from them of my final cost.
To sum it all up, they are unprofessional and overly priced. A lot of the staff have very nasty attitudes that can and will prevent them from getting future business. I have spoken with a number of people that live out there and sadly for the company they will not be renewing their lease.
I hope this helps out someone who is thinking about moving to this hell hole.
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