Home > California > Santa Barbara > Retail Shopping > Luggage > Step-N-Out Instant S... > Report a problem
Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage you to read through our Terms of Use before filling report with us.
After careful review, we may remove content or replace a content warning page before viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal in nature or feels invasive. Please note that Judy's Book is a provider of content creation tools, not a mediator of content. We allow our users express their opinions, but we don't make any claims about the content of these pages. We strongly believe in freedom of expression, even if a review contains unappealing or distasteful content or present negative viewpoints. We realize that this may be frustrating, and we regret any inconvenience this may cause you. In cases where contact information for the author is listed on the page, we recommend that you work directly with this person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms of Use, please complete the following short form.

Businiess name:  Step-N-Out Instant Shoe Repair
Review by:  citysearch c.
Review content: 
I agreed to pay $69 for a pair of insoles. ""Harry"" snuck in a $30 heel pad to the left insole, he said I had a “short leg.” Really...? Told me I had lower back pain. When I told him twice that I did not have lower back pain, he yelled “You have LOWER BACK PAIN!!!” Overall the arches felt too high, and I repeatedly told him this, but he guaranteed me they would feel great in 2 days. He is rude and agressive, and I didn’t want a confrontation. Three days later, my feet were killing me, especially the left heel. I took everything back to kindly make it right. He angrily told me NO REFUNDS! All I wanted was to return the crazy heel pad, and get a pair of insoles that didn't hurt. He got mad, took everything to the counter, and told me to come back later; he would ""adjust the insoles."" By this time, I knew I was in trouble with this charachter, but I agreed to come back. I did however remind him that I wanted the $30 heel pad credited. He started yelling ""NO refund! You get no refund!!! I busy man, You get out!!!"" By this time, I had had it with the insanity, told him I too was a busy man, and I demanded a FULL refund. The guy went nuts, tossed everything at me and yelled at me to get out of his store! In all my 56 years, I have never been treated like this, from anyone! Enter this store at your own risk. Please, Google this business and read all the horrible reviews, they aren't exaggerating. I totally understand what these other reviewers are saying here. Also, there are numerous complaints against him with the Santa Barbara BBB.

Reasons for reporting (512 characters left):
 or  Cancel