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Businiess name:
Dan's Top Notch Htg & Cooling
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Review by:
citysearch c.
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Review content:
Dan's does good, quality work. My job required a technician to install 15 ft of 7/8"" - 3/8"" lineset, braze six copper connections, and charge my system with refrigerant (I had previously ordered and installed the compressor, coils, electrical, and most of the lineset for a total of $1,700). The job for Dan's took about four hours. However, I asked for an estimate of parts and service prior to work beginning. Instead, I came from my office to find the technician halfway through the job. I had been told by Janine (office admin) that she would contact me with the required parts pricing and the service would be a flat rate, which is substantially less than the $103/hr rate. The technician completed the work, and I was charged the hourly rate. The necessary parts included five copper joints and fifteen ft of lineset. My price to order the parts is $225. I was charged $340 plus a $43 'parts acquisition fee'. The acquisition fee was because the technician was not told he needed to bring these parts. I had called the office twice to verify the necessary parts were in stock and would be on the truck. After haggling with Dan, he agreed to remove the $42.90 parts acquisition charge and lower the labor from $412 to $390. My final bill ended up about 50% higher than other contractors charge for similar work, but I have little recourse, as the work was started without a written quote.
Pros: On time, good service.
Cons: price, poor communication
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