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Businiess name:
Ups
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Review by:
citysearch c.
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Review content:
On Monday, I received a notice on my door stating that UPS was not able to deliver a COD package. I wrote a check for the amount of the COD, put in in an envelope addressed to UPS, and attached it with the UPS notice to my front door. On Tuesday, I found my check, the original notice, and a second notice stating that a signature was required to deliver the package. I immediately signed the back of the second notice and placed it back on the door along with the original notice and the check. On Wednesday, I received a final attempt notice stating that a signature was required in person.\r
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At this point, I immediately called the 1-800 number for UPS and was told that the shipping manifest stated that the package was COD but that it did not indicate that a signature was required to deliver the package. I told the representative that I was aware that no signature was required because I had received numerous COD packages from that shipper. He stated that unfortunately the package had already been scanned ""return to sender"" but that he would have someone call me from the Stafford, TX location to attempt to stop the return of my package. \r
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I received a call from the Stafford, TX location the next morning stating that the package had been returned because the driver needed a money order instead of a personal check for the COD charges. I told him that this had never been a requirement in the past and if it was a new requirement, there was no indication on either of the 3 notices that this was the case. He stated that this particular driver had many customers in the past that wrote bad checks for their COD packages and that he ended up having to pay out of his own pocket to cover the cost of the checks. I told him that this was ridiculous because the envelope that contained my check had never even been opened so the driver had no way of knowing if it was a check or a money order!!! He stated that if the driver received checks from me in the past, he probably already knew that there was a check in the envelope so he did not bother to open it. \r
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I told him that this whole thing was a joke and that they were all totally incompetent!!! If the driver had a problem with receiving a personal check, he should have stated that on one of the three notices!! Are we expected to read their minds? From all indications on the notices, the problem was a signature (which the shipper did not require), not a personal check vs. a money order!!!!!!!!!!!!!\r
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I am so over these people!! If you have another choice for a carrier, please take the other choice!!!!!!!!!!! Take my advise and save yourself the hassle of dealing with morons!!!!
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