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Businiess name:
Goodyear Gemini Auto SVC Ctr
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Review by:
citysearch c.
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Review content:
Brought car in to be checked out for knocking sound from axle. Was specifically told no charges for diagnostics unless deep level diagnostics required, in which case they promised to tell me before doing so in order to decline or accept fee.\r
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They couldn't find problem, so I had to drive with them to show problem. I didn't want to do work with them, so they wanted to charge me $138 for 1.5 hours worth of driving my car. I had them do repair, and refused all the additional services ($738 to change timing belt and water pump!!! as scheduled maintenance).\r
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On my axle swap, they charged me $300 to replace a $70 part and 1.5 hours labor.\r
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They wanted to change my rotors, which I declined (I never asked them to check my brakes or timing belt by the way.) I replaced rotors myself next day, they forgot to put one of my lug nuts back on. Then they stripped three of my wheel studs (lugs). I could only put two lug nuts back on the car as they stripped the threads from their impact wrench (obvious because the threads were bad about 1/2 inch down the stud, which doesn't happen from hand tightening lug nuts.)\r
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They told me if I could get the car there they would repair it, so I drove there with two lug nuts on my car.\r
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They suddenly couldn't fix it that day, it would have to wait 48 hours until the manager was back. I would have to PAY to have it repaired. The assistant manager ADMITTED that they broke one of the lug nuts when they removed the wheel. They didn't tell me about this when I took my car and it was NOT documented in my paperwork. The ASM then tries to tell me someone would have told me; like I would leave the lot with my car missing a lug nut if someone told me, we're talking a $2 part. He then tried to shift blame to me since my car needed repairs and somehow I was partly responsible for the bad threads and missing/broken lug nut.\r
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Stay away, extremely dishonest and overcharge for all work. Damage your car when you refuse to pay for unneeded repairs.
Pros: Very polite
Cons: Dishonest. Incompetent. Won't honor service. Overcharge. Lie.
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