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Businiess name:
Air & Water, Inc.
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Review by:
citysearch c.
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Review content:
We ordered an AF-350 cooler on 05/16/2009. Shopping, selecting, and ordering the unit took about an hour. (This cooler was then, and is still now, rated 5 stars on the website, even though it’s quality problems are serious and obvious.)
We assembled and set up the unit. Half an hour.
It dripped water all over our living room floor. Cleanup took about an hour.
We corresponded with Air & Water and arranged for a warranty exchange. One hour.
Air & Water tried to bill us for shipping a replacement, necessitating further correspondence; half an hour.
We packaged the defective unit and took it to Fed Ex. One hour.
The replacement unit was shipped to us on 07/03/2009.
We assembled and set up the second unit. Half an hour.
The replacement unit was defective in exactly the same way; it dripped water all over our living room floor. Cleanup took about an hour.
We corresponded with Air & Water and arranged for a refund. One hour.
We packaged the unit and took it to Fed Ex. One hour.
Air & Water billed us for shipping the replacement, necessitating repeated further correspondence; One and one half hours.
In sum, we spent 10 hours with Air & Water and have received no usable products, no service, nothing of any value; just two messes in the living room.
Terrible products and surly, unhelpful service. Stay away.
Pros: Cheap
Cons: Defective
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