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Businiess name:
Starr's Cars & Trucks Inc
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Review by:
citysearch c.
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Review content:
I must say to the person who wrote the review about buying a used car. Used cars are just that (used) but a dealer or any other business professional should stand behind the product they sell. In my profession I help my customers long after the transaction is completed. I would like to know the amount of repeat business that Starrs Cars receives?\r
I am a single mom who thinks every financial situation over carefully. I am sitting here with access to about $7000.00. I called about a Jeep Wrangler ahead of time and spoke with Big Ray . I explained to him That I am about to finance my house in about 6 months. I did not want my credit touched in any way. I planned $3000.00 out for a down payment. The jeep was $5900.00. He did not think this would be an issue. I drove 1 hour to see the vehicle. I rarely do anything for myself so this was exciting.I was disappointed when Ray went to speak to his boss. His boss wanted me to speak to my Mortgage Loan officer to look at my credit. She was serious when she said do not let anyone mess with your credit at all. The government has made it impossible to get mortgages. I was very serious about no one looking at or reporting to the credit bureau. My frustration was out of disappointment not an attitude to them. This was a vehicle I always wanted but did not really need it would be a luxury. Myself and Ray continue to negotiate while his excitable Rude boss was on the phone exaggerating that if this got reported to the credit he could be sued??? Finally we came up with $4500.00 down and finance the remaining balance for 8 months and no credit check. I didnt care if his got reported cause I could pay it off before my house was financed. An underwriter would see it was about to be paid off. I work in the mortgage industry. The boss was on the phone and heard me talking about picking it up next week, He got an attitude and said "" I will not hold it! "" "" do you know what I can get for that jeep! "" Nobody ask him to hold it. I was putting a $500.00 deposit and picking it up by the 2ND with the remainder of the $4500.00. I could have left a $1000.00 deposit. I just had to wait for my bank to wire the money to my account here after my taxes were deposited. 8 months would have been fine because I would have paid it off most likely by 6 months. I did not want to kill my cash flow since I just enrolled my daughter in a private school. I would have paid it off before financing my house. He kept saying "" sounds like you should not buy this "". Finally he said "" I can""t believe I just got talked in to this deal"" I was paying $4500.00 down on a $5900.00 car. Can someone explain why that is so bad?? I Was not buying the last bit of water left on this planet from this man. I said "" you didn't"" and I walked out. I looked up bankruptcy laws after a ridiculous statement he made. He should go review all bankuptcy laws. A person with a 720 credit score can loose his job tomorrow and file bankruptcy as much as someone with a 580. He wanted a full cash transaction because he knew I had the cash. He made the statement that he is a "" multi millionaire "" if this is a true fact I would ask for you to have a decent bathroom for your female customers! I may not be a millionaire but have successfully bought 4 cars with cash or very short term financing. I would have been a repeat customers as one of my favorite dealers can attest to. I will only go to Heartland autos after this experience. Mike and Nicky are amazing. I bought a Jetta from them and recieved the most personal professional service ever. They only deal with Volkswagons but I am sure if I ask he watch out for a good Wrangler for me! Starrs Carrs was not worth my time and Big Ray should find a new Car lot to work for! \r
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Pros: None!
Cons: Rude Owner
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