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Businiess name:
Luther Westside Volkswagen
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Review by:
citysearch c.
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Review content:
I bought a used vehicle from this dealer. Something I will never do again. After taking the car to a third party mechanic. He found multiple issues with the vehicle, they told me that what he found wasn't really there but then they agreed to fix the issues that they had just told me were fictional after I threatened to walk. They assured me that if anything was not right with the car after I purchased it that I would have a period of warranty. I had to take the vehicle in four times within the 30 day period in order to get the wheels properly aligned. They blamed it on a broken alignment machine on my fourth visit. I was told that the breaks were new by the salesman, that was just a couple months ago and now I found out that I need all new brake pads and rotors. During one of my visits to the service department. I had asked for the alignment readout because I wanted to see the numbers myself . The numbers proved that the car was still out of alignment and it even said that if numbers were in the red the car shouldn't be driven and and the service consultants were doing everything they could to assure me that it was fine and pushed me out the door saying that the warranty repair guys were gone for the day and I would have to make another appointment.
Cons: pushy dealers, incompetent service consultants, poor warrenty work
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