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Businiess name:  Security Service Federal Credit Union (30 Locations In San Antonio And Colorado)
Review by:  citysearch c.
Review content: 
SSFCU is fine company unless you get behind on payments. I have an auto loan that I cosigned with my daughter and she fell behind on her payments. The car was repossessed and she trying to get it back. They sent me certified letter about the repossession but waited almost a week to mail it. Every time we try to find out what it will take to get it back, we get a different dollar amount. Different day, different person, different amount. I do not know how they figure it out and I don't think they do either.They seem to be very confused. I do not what other loan companies charge to get a repossessed car back but ssfcu charged us $450. I'm sure the towing company did not anywhere close to this amount. She made a cash payment one time and did not get a receipt for it so it was never posted to her account. This is the most disorganized loan company I have ever dealt with. If you are considering a loan from this company, do yourself a favor and continue looking for another company. I truly believe that this company prides themselves on taking advantage of people who fall on hard times.

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