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Businiess name:
Mambo Italiano
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Review by:
citysearch c.
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Review content:
My wife and I came in around 7:00PM for a good Italian meal. We were delighted to see that seating was availible immediately and we were escorted to our table by a very nice hostess. Everything was fine for a while, but then we noticed that we weren’t getting served. Finally a waitress with short hair (Donna, I think?) came to take our drink order. She brings our drinks and then disappears for what seems to be 10-15 minutes. I have my iPad out doing some work and my wife makes the suggestion that I put it aside for a minute because maybe the waitress thinks we just came to order drinks (we hadn’t ordered any food yet). I do and still no sign of the waitress. Then we notice another table leaving and loudly complaining that they didn’t get any service. So, I tell my wife that we’ll give the waitress another five minutes before we walk out. Finally Donna comes by our table in route to another table when I make strong eye contact with her to get her attention. We had been there nearly 30 minutes at this point, with a half empty restaurant and just two drinks to show for it. Now- I am a nice “yes ma’am” type southern boy and I have looked back on the situation to try to figure out if I made any crass or snide comments to the waitress in relation to our lack of service. I did not. I treated her with respect but, for whatever reason, Donna decided to pick on me for the duration of the meal. I actually felt like I was being bullied. I would ask for something and she would promptly say “no.” I made my food order and I received a smartass comment back about my choice. I asked for a cup of tea to go and she said “not for you, but for your wife.” It just went on and on. I thought she might be joking at first, but she didn’t let up. We eat out a lot. We deal with a lot of different kinds of service, but this was the worst I can remember in years. Absolutely horrible. The food was actually pretty good and we would come back for it, but I will never step foot in Mambo Italiano again because of Donna. I didn’t say anything to her because I didn’t want to ruin a nice evening with my wife, but she didn’t get a tip.
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