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Businiess name:
Blinds Direct
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Review by:
citysearch c.
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Review content:
I'm a first timer on here, but I feel compelled to warn the public about Blinds Direct. I ordered 3 basic 2 inch blinds..yes just 3 blinds, from Blinds Direct 5 weeks ago, and they were just now installed. Why did it take so long? To get the blinds I made at least 3 calls, weekly inquiring about delivery/installation. Each time the lady would say ""Let me call you right back"". I'd usually give her a few days and then call her back. The first time they came out they brought 2 different colors. One white in the middle with ivory on each side. They were dirty with a black film and looked very cheap. The lady who owns the company apologized and said she'd order new ones for me. Once again, I had to call her repeatedly to find out when they'd be in. She FINALLY returned my call for the first time on 9/7 and said her tech could come out on such and such date at 10:00. I stayed home from work wanting this hassle to be over. At 10:30 the install tech was a no-show. I called the owner to find out what the hold up was. She said ""Oh I had you you down for the afternoon"". My husband heard her say 10:00 just as I did. So she made a call and a tech showed up 11:00, not even concerned that I'm missing work. It's a shame that such a nice tech has to work for such a sloppy company. The blinds are finally done and I'm still unhappy. They look very cheap and trust me - they were not cheap. I don't recommend Blinds direct at all. The owner (who out of kindness, I'm choosing not to name) has the customer service skills of a termite! I shouldn't have to call a company to remind them to do what I'm paying them to do. She's sloppy, unprofessional, sometimes rude, and def. unorganized! My advice - check references and read reviews. Everyone sounds nice in the yellow pages! Do your homework!!!
Pros: They're finally done and I don't have to call every day
Cons: They wasted 5 weeks of my time and gave me poor product..not to mention a headache!
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