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Review content:
Took my car in today around 2, the guy asked if I wanted the carpets vacuumed and shampooed, so I said ""OK"". He wrote up the ticket and handed it to me and off I went to get some lunch at El Mercado and waste some time while they washed my car.\r
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I got back and waited another couple hours...my car was finally done around 5. I went to the cashier and she said ""that'll be 479 bucks""...when I picked myself up off the floor, I realized I'd signed off on some super deluxe treatment. My fault for not reading the ticket more carefully, I guess, and I'll take my lumps and pay for my mistake in communication.\r
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However, for $400+, they could have driven my car to the door instead of making me walk to the shop area, and they could have had my floor mats back in the car instead of making me ask for them (they were/are sopping wet, by the way.) . And they certainly could have done a better job of wiping up whatever greasy 'cleaning product' they had spattered & streaked all over my dashboard, and also getting up the few spatters of dry matter on the passenger side floor and back seat (blowback from driving home an ill person a while back, nothing huge, just a few drops)...and, yes, I found streaks and dirt encrusted here and there in little grooves, not to mention a few coffee grounds and wetness inside my cup holders. The final insult to the injury is that they broke my license plate frame. It was just a cheap plastic from Apple leasing where I got my car, but STILL. (apple leasing is great, BTW)\r
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An expensive lesson in miscommunication, and I definitely did NOT get my money's worth, for all that.\r
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Incidentally, my car's 20,000 mile service is due at the dealership, and guess what? It's going to be a LOT less than almost $500, to service the IMPORTANT parts of my car.\r
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What an unbelievable rip.
Pros: Located next to El Mercado, which has excellent margaritas
Cons: not a good value for the money
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