Review content:
As much as I love good food, good BBQ, I especially love good customer service. Ty, you are a manager supreme!! As I get older, I find that I am not getter more aggressive, or even assertive, but more willing to comment on good, or poor service. And in fact, this is only my second restaurant comment.
My son and daughter in law introduced us to Mr. Cecils a while back, and now I am especially pleased since we no longer have a BBQ place near us. The groupon was encouragement to return.You have a wonderful HH, to begin with. A basket of beef or Baby back ribs for 9.99, or a large plate of wings for 3.50. Can't beat that!!! Unfortunately, NO wine, which I ordered anyhow, on HH.
And I called ahead to ask if the groupon would be accepted for HH. The answer was yes which is not the case in all places.
I waited for a couple of people who did not make it. You know how we often say it is the people and not the food...well, I was hungry, cravin' BBQ, and in this case...sorry folks.
I was very pleased with my food! I asked Ty, the manager, just out of curiosity, not at all a complaint, about the beef ribs. By the way, I love the dry rub. what is the point in those sauces?? The basket for 9.99 at HH is a great deal, but some of bones were a bit bare, so to speak. I wasn't complaining, but wondering if that would be different if I ordered them on the reg menu as a platter for $25. or something?? Cuz I might not be too pleased then. He acknowledged that all ribs are different, and if there was a problem, to tell my server and it would be taken care of. Right away he said he would get me some additional bones to go. I told him it was not at all necessary, that was not what I was asking for. He insisted. Customer service?? I will be back!! I like being treated well! Alison, my sever, was very sweet , also.
Looking forward to my leftovers. And my neighbor's dogs are too!.
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