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Businiess name:
The Gym at Mecca
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Review by:
citysearch c.
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Review content:
I had been going to Mecca for over three years, and although the customer service was never that exceptional, my esthetician was great. I know that there were probably other spas in Austin that could offer the same level of service, but I enjoy going to the same person and having a sense of loyalty. So I had scheduled an appointment for the same monthly service that I always get, and I accidentally wrote down the wrong time. Mecca called me during the booked appt time to ask where I was, and I apologized and said I thought it was an hour later, but that I could get there in 10 minutes. My esthetician had another appointment though, so I rescheduled my appointment for the following day, Sunday, at 9am. Still, Mecca decided to charge me the FULL appt. fee for my missed appt. the day before, even though I made it up the following day at a time when no one, including their mother, was probably up yet. Even though I had been a loyal customer and going to Mecca every month (sometimes more) for the past 3 years, money is more important to them than their customer loyalty. The staff even told me that there have been customers who had to go to funerals and missed their appt, but Mecca still charged them!! That is not something to be proud of. Austin has thousands of outstanding and reputable spas - Do NOT go to Mecca. They do not care about customer service and apparently even if someone in your family died, well their attitude is ""Too bad... we will charge your AmEx on file"".
Cons: No customer service
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