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Businiess name:
Gaylord Texan Hotel And Resort / Dfw Airport Grapevine Hotels
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Review by:
citysearch c.
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Review content:
From check-in this gift ,a package special,was a total letdown.\r
We were given nothing to confirm for us what we were getting or were entitled to. The retail store discounts weren't honored and you're supposed to have a coupon or voucher for the free breakfast buffet or it isn't free. These were rectified but only with a trip each time to the desk.\r
The luxury robes we get at all other hotels, you know the ones, thick terry so heavy it's crazy, at the Gaylord were see through sheer nothings!\r
The beds were very uncomfortable.\r
Our champagne cheese tray must have been in the room for hours. Room service food was horrible.\r
This sounds so awful but it's all true. This was not the luxury mega star hotel we expected and our gift giver intended. \r
Rude staff was the norm not the typical.\r
We have received so much more for SO much less at other hotels. \r
Beware.\r
12/9/2008 update, After several calls back and forth, absolutely NO resolution, no credit, no refunds, credit recd only for horrible room service food, NOTHING ELSE GIVEN, NO CREDIT NO FUTURE ""PLEASE TRY US AGAIN"" NOTHING. Obviously from reviews after ours this Hotel has really gone to the dogs. Look Elsewhere
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