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Businiess name:
Karl Ratzsch's Restaurant
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Review by:
citysearch c.
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Review content:
My review is mixed. My wife and I learned about this restaurant from Living Social and decided to try it out. As most of the reviews stated, the food was great with relatively high price and the service was excellent. The server who was in her 50's and she was very helpful deciding what to order as this was our first time. Her service was excellent and we talked about coming back due to great food and service. That was the case until we asked for the check. We mentioned about having a Coupon from Living Social and her attitude changed drastically. She hurried up and said ""can I get a copy now?"" and before we said how wonderful the food was, she basically ingore and went to casher. I asked my wife was it me? or did her attitute suddenly changed right after mentioning Living Social Coupon, she felt the same way. We tried to have small conversation as there were no other customers, but she was almost like ""yea yea yea"" attitude. Regardless of having coupon, we gave her a beneift of doubt with 20% tip before discount. She should be happy that despite of her drastic attitude change, she still got paid well. \r
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We were the last ones to leave, but everybody working there was so busy chit chatting at the bar rather than greeting to say thank you or good night, except one person. First impression is not everthing, this restaurant screwed up and forgot last impression is more important.
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