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Businiess name:
Richmond Sanitary Svc
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Review by:
citysearch c.
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Review content:
I echo all previous review sentiments. The problem is that they have no competition. The local government does not give the residential owner a choice about whether or not they want garbage service. Trash removal service is mandatory, which although objectionable, is understandable for health and sanitary reasons. CC county residents do not have a choice but to pay whatever is charged, and if not paid for directly to the sanitation service the govt contracts with, fees are levied with penalties on your property taxes. Worse, you as the customer do not have the choice of which trash removal service you can use, it is dictated to you. The consequence? The sanitation service (Richmond sanitary services) has a monopoly--they don't need to serve the customer....and they certainly don't--talk about the golden egg. I tried to contact a law firm about violation of anti-trust laws and was told they would not take a case like this--that is too bad. What Richmond Sanitary services is getting away with is criminal. If Contra Costa felt some responsibility toward its citizens, they would review their policy and demand that Richmond Sanitary Service pay more attention to its customers, or they would facilitate some competition, and a system where, although trash service mandatory, citizens could choose the company they contract with--competition creates better service and a fairer marketplace. Its sad that in this country in this day and age, such a monopoly exists. What needs to be done...a petition circulated and submitted to local government.
Cons: horrific customer service....but then again, why not?
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