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Businiess name:
Geek Squad
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Review by:
citysearch c.
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Review content:
\r
Geek Squad is all about upselling and money.\r
I wonder when they will realize that if they dont start paying attention to the CUSTOMER they will eventually lose all business.\r
Preforming mediocre services to consumers expecting top notch computer repairs will only get so far, and after awhile they will lose all their customers thus losing a large precentage of the money they make.\r
I went to them to have some horrible sypware removed and trusted they had at least an ounce of consideration for the customer.\r
The guy who came out to see my computer was over an hour late to my house for the appointment.\r
Now, I dont have all the time in the world to sit around and wait, if I wanted an appointment at 3pm I wouldnt have made one for 1:30pm.\r
After reading reviews, I learned I should of be satisfied he showed up at all. \r
Then after two hours of twirking and tinkering, he assured me the problem was solved and ""that's $487!""\r
Excuse me, WHAT?\r
For the sake of avoiding problems (and getting my kids dinner) I paid the guy and sent him on his way.\r
I was IRATE to see later that my computer was running so slowly I could have swore it was from the stone age.\r
What did this guy DO?!\r
\r
Calling the store the next day I basically got a ""tough luck"" from the supervisior.\r
\r
Never again will I go to these guys.\r
For anything. Ever.\r
\r
Since then, I came across a company called Secure Remote Support who handles all the same issues as the Geek Squad and at a fraction of the price.\r
I was sold on their company when they got my computer running perfectly in a little over an hour.\r
They were wonderful.\r
I will refer them to anyone from here on out - if you dont want to be ripped off, and want a well runing, secure computer call these guys!\r
www.SecureRemoteSupport(dot)com\r
Pros: Local
Cons: Everything
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