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Businiess name:
Rattlesnake Club
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Review by:
citysearch c.
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Review content:
Let me begin by saying the food was excellent and it ended there. Had a party of 12 for what we expected to be a top notch New Years Eve dinner. Our service was by far the worst I've ever had in a supposed 4/5 star restaurant... as a matter of fact I have had better service at my local Chili's. We had an 8 o'clock reservation... at which time 4 of us arrived promptly. We asked our waiter for 2 bottles of champagne immediately and to have it set up for the table before the rest of the crew arrived so we could have a bubbly toast to ring in 2011. Thirty minutes later and our party all seated... no champagne. Our waiter was MIA and continued to be for the rest of the night.... taking 20 minutes or longer to bring drink orders... and when we had his assistants summons him to locate our drinks we would get comments such as "" would you just like an IV for your drinks.""
It was now 9:40... no dinner ordered... no waiter to be found. With frustration setting in... we brought it to managers attention... which gave us about a good 10 minutes of decent service which allowed us to order dinner and at which time the waiter said "" I no longer have my other tables and I am yours the rest of the night"" which was his way of admitting how bad he had been until that point and that he would do better.... well... not so much. By 10:40 no dinner to be found and with drink glasses empty... we summonsed the waiter again and were finally served our dinners. At that time one of us mentioned to the waiter that we have been here for nearly 3 hours and if he could have dessert (which we ordered along with our meals as part of the 2/3/4 course menus they offered that night) ready as soon as we finish along with the bill.... 35 minutes later... plates gone for almost 20 of those... no dessert... no bill... no waiter. It was now approaching 11:15... we told the assistant to tell our server to cancel dessert and just bring the bill. The bill arrives with the 18% tip included. Normally I'm a pretty generous tipper and most times tip more than deserved... but on this night I couldn't let it stand. With the waiter assuming his 18% tip on a larger party without having to actually earn it prompted me to locate the manager. I proceeded to tell in detail the horrific service we received... the manager located the waiter and we continued our discussion. The waiter's first words and I quote "" what? do you think you are better than me?""... my response ""no sir... we just wanted a little service tonight and you didn't provide it and with that comment you have just lost your tip completely."" His response... "" fine don't tip me..just pay your bill and leave"" in a very loud voice. After a few more words were exchanged in louder than anticipated voices and the manager having to tell him to be quiet multiple times for his shocking comments... I told the manager that the bill will be paid once the gratuity was removed... he obliged and finally apologized once he recognized his employees' behavior. One couple left a 10% tip the rest left nothing. I found both the assistant servers and personally tipped them $20 each for their help that night... didn't think it was right for them to suffer because of another's incompetence. SO... nearly 3 1/2 hours later... our much anticipated NYE dinner turned into 3 1/2 hours of a waiterless... drinkless... dessertless... tipless meal!!! Thankfully the company was good!!!!
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