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Businiess name:
Factoria Foot & Ankle Clinic
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Review by:
citysearch c.
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Review content:
The doctor was friendly and was helpful. I was surprised that a simple foot sprain required more than a physical exam and x-ray. I was referred to do a CT scan, then more follow up exams. This is even after I told the clinic staff that the sprain was healing very nicely within a few days of the Dr. visit.
Also, the office staff was brusque when I asked about the cost of the treatment. Even though I have insurance, I felt it was my obligation to make sure the pricing was reasonable.
Later, I was scheduled for a next day appointment but when I called back saying I felt the appointment was unnecessary, I was told of a cancellation charge. When I protested that it was only hours before when they called and pushed the appointment, I was told the charge would be waived.
Weeks later, the cancellation charge showed up in the bill. When I called back to question the charge, instead of following through with the prior commitment, I was told the Dr.'s assistant was ""overruled"".
No calls to inform of this - just a bill that showed up. Lack of integrity and honesty in my book. This is not how i would run my business and I am sure most of you out there would question the ethics and integrity of a business where employees do not feel the obligation to honor their agreements.
So rather than dicker over a simple $25 charge, I will schedule my upcoming procedures with another clinic my family physician recommended. Oh you can be sure I will let UW Physicians know how I felt about this referral.
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